This article applies to the Ingenico iCT 220, iCT 250, iWL 220, and iWL 250 terminals.
Note: For information on the difference between a void and a refund, refer to What is the difference between a void and a refund?. For information on refunding a transaction, refer to How to refund a transaction.
To void a transaction, complete the following:
1. Press the 3 key.
2. Select Reference #.
3. Enter the reference number from the receipt.
Note: A reference number will look like this: REF# 00000001.
4. Press Function key > 4 key.
5. Select YES.
The terminal will display an Approved message and a receipt will print once the void is complete.