How to refund a transaction

This article covers how to refund a transaction in Converge.

Note: For information on the difference between a void and a refund, refer to What is the difference between a void and a refund?. For information on voiding a transaction, refer to How to void a transaction.

To refund a transaction, complete the following:

1. Log into the Converge Pay portal.

2. Click Payments > SETTLED BATCHES.

3. Select the appropriate batch.

4. Select the appropriate transaction.

5. Click REFUND > ISSUE REFUND > COMPLETE.