This article covers how to refund a transaction in Converge.
Note: For information on the difference between a void and a refund, refer to What is the difference between a void and a refund?. For information on voiding a transaction, refer to How to void a transaction.
To refund a transaction, complete the following:
1. Log into the Converge Pay portal.
2. Click Payments > SETTLED BATCHES.
3. Select the appropriate batch.
4. Select the appropriate transaction.
5. Click REFUND > ISSUE REFUND > COMPLETE.