How to complete a Download on an Ingenico DESK5000 (Standalone)

This article will guide you how to download your merchant profile parameters to your terminal. This is usually required when are self-activating a new terminal or you added a new feature to your terminal (e.g. Apple Pay) and you want to enable it.

Please note this article applies to terminals with Global Payments

  1. Connect the Terminal to Ethernet & Power
  2. Terminal will Display Transaction Buttons, Press # or “Admin
  3. Select “4. Maintenance
  4. Select “1. Download
  5. Select “1. Setup
  6. Select “2. Ethernet” OR “1. Dial
  7. Press Enter for SSL On. OR Enter PABX “ Leave Blank”
  8. Enter Host URL/IP as INGTMS.GLOBALPAYCAN.COM, Press Enter OR for Dial Enter TMS Phone # 18553606400, Press Enter
  9. Enter Host Port as 443, Press Enter
  10. Enter TMS Identifier. (Terminal ID), Press Enter
  11. Enter Software NR = 0, Press Enter
  12. Select “2. Start Download” then Select “1. Software/Param

    Terminal will display Connection, then should display running files Once complete you should get a successful message and the terminal will reboot
  13. Please call Paystone Support to Swap in the SN# and complete the key exchange at 1- 888-900-9192

Please call Paystone Support for any assistance at 1-888-900-9192