This article covers how to refund a transaction with Verifone terminals.
Note: For information on the difference between a void and a refund, refer to What is the difference between a void and a refund?. For information on voiding a transaction, refer to How to void a transaction.
To refund a transaction, complete the following:
1. Press the green key.
2. Select Refund.
3. Enter the refund password.
4. Enter the amount to refund.
5. Press the green key.
6. Follow the instructions on the terminal to complete the refund.