This article applies to the Ingenico iCT 220, iCT 250, iWL 220, and iWL 250 terminals.
Note: For information on the difference between a void and a refund, refer to What is the difference between a void and a refund?. For information on voiding a transaction, refer to How to void a transaction.
To refund a transaction, complete the following:
1. Press the 2 key.
2. Enter the refund amount.
3. Press the green key.
4. Pass the terminal to the customer.
The customer will complete the refund. The terminal will display an Approved message and a receipt will print once the refund is complete.