This article covers how to void a transaction in Converge.
Note: For information on the difference between a void and a refund, refer to What is the difference between a void and a refund?. For information on refunding a transaction, refer to How to refund a transaction.
To void a transaction, complete the following:
1. Log into the Converge Pay portal.
2. Click Payments.
3. Click the checkbox beside any transaction you would like to void.
4. Click VOID > CONFIRM.