Newland N910 Quick Reference Guide

How to Process a Debit Sale

Select Terminal App
Enter Sale Amount
Select Debit/Credit
Pass terminal to customer. Customer can:
1. Insert card
2. Place card on printer lid for tap payment
Customer is prompted to confirm sale amount
Customer is prompted to select account and PIN
Terminal will display APPROVED or DECLINED

How to Process a Credit Sale

Select Terminal App
Enter Sale Amount
Select Debit/Credit
Pass terminal to customer. Customer can:
1. Insert card
2. Place card on screen for tap payment
3. Swipe card; Note: Merchant will be prompted to confirm the last 4 digits of the card.
4. Manually enter card number ; Note: Customer will be prompted to enter card expiry date.
After confirming sale amount, the customer will be prompted to hand the terminal back to
the merchant. The terminal will then prompt you to enter the card CVC code.
Terminal will display APPROVED or DECLINED

Note: For manually entered transactions, the terminal will prompt to imprint the card and press Enter.

How to Process a Refund

Select the Terminal App
Open the menu by clicking the upper left hand corner and select transactions
Select a transaction and click refund
Click Done
Refund is complete

How to Void a Transaction

Select Transaction App
Select the transaction you’d like to void. You can then Void the transactions that haven’t already been settled
Select Void

How to Process an Auth-Only Transaction

Go to the Terminal App
Tap on top left-side drop down menu
Tap on “Auth-Only'” option
Enter the amount
Select Debit/Credit and follow the prompts to swipe, tap or manually enter card details
When an 'Auth-Only' transaction is ready to be captured/closed, you can Force transaction by going to the Settlements App> Select Transactions> Select the Auth-Only tab and mark the transaction as Closed

How to Settle a Batch

Select the Settlement App
Select Settle
Select Review, then Settle Open Batch and Done
Note: If there is an Auth-Only transaction that is ready to be captured, select Close button. Once confirmed, the terminal will add the transaction to the Open Batch tab.

How to Process a Non-Reference Refund

To refund a customer’s credit card directly without referring to a previous Stay or Sale transaction record

Go to the Terminal App
Tap on top left-side drop down menu
Select Non-Ref Refund
Enter in the amount and click on either the Cash or Refund option
Insert / Swipe Card. Wait for the refund confirmation.

Note: If you do not have the credit card present, then you will have to process the refund as Cash.

How to Print last receipt

If you need to print the receipt for the last transaction that occurred on the device, you can access that quickly from your Terminal app.

From the Home Screen, open the Terminal app.
Click on the 3 dots icon in the upper right-hand corner. Then select Print Last Receipt.
The terminal will print the receipt of the last transaction processed.

How to add a Server ID/ Employee ID/ Terminal User

From the Main screen Swipe Down twice.
Select Settings
Select Business Settings
Tap on “+ADD” beside Business Users.
Enter Username First name, Last name and select a 6 digit long password.
Select Save

Refer to the following video: How to Add Employee/Server ID

How do I switch users/Server IDs/Employee IDs

Once you've added a Terminal User, you may quickly switch between users on the Home screen

Click on the user name and person icon in the upper right hand side of the screen.

Click on the user name and person icon in the upper right hand side of the screen.
Select the new user, enter the password to complete your login.

You can also use the person icon in the navigation bar on the bottom of the screen to change a user from any screen. Simply click on the icon and select a new user.

How to Change Device User Passcodes

Terminal passcodes can be changed either on the device itself or through Poynt HQ web portal. Passcodes can only be reset by those who are permissioned to (typically Owners or Managers).

From the device

Click on the 'User icon' either on the top right hand corner of the screen, or the menu bar on the bottom. Select the user that needs to be reset.
Click on the RESET PASSCODE link on the bottom.
If a user is trying to reset the passcode, but does not have the permission to, they will be prompted to notify the Owner to reset the password.
The Owner will receive an email, which will redirect them to reset the passcode for the user.
If an Owner or Manager needs to reset their code, clicking on RESET PASSWORD will prompt an email reset to them.
The link in the email will allow them to change the passcode.