How to Setup a Verifone VX520 with a VX820 pinpad?


Please note this article applies to terminals with Global Payments

Plugging in the Device


  1. Connect an ethernet cable to the ETH port (located under the cover on the terminal).
  2. If using dial connection connect phone line to the Verione-vx520-2symbol  (located under the cover on the terminal).
  3. Connect the Pinpad to the RS232 Port (located under the cover on the terminal).
  4. Connect the power cable to the terminal (located under the cover on the terminal) and the other side to a surge protector or power box

Connecting your Device

Once the terminal loads to the Payments screen, follow the steps below to set up your IP connection. 

From the Global Payments Screen, 

Press the asterisk(asterisk)  Button

Press the number 3, The CommServer screen appears

Press the first purple key on the right purple-key(below the home-iconicon).

Select IP, The IP Config menu appears

On the IP Config menu, at the “IP Settings” prompt, select Edit.


(Note: Contact your Internet Service Provider (ISP) to determine the addresses for these parameters if choosing static)

Select Exit, then select Yes to save changes.
CommServer repairs the connection, and when successful, prompts you to press any key, press OK

Press the green OK key to return to the Ethernet Cfg menu, then press the asterisk(asterisk) key to return to the applications menu, select “Softpay” on the screen

Completing a Test Transaction

Performing a Key Request on your device

  1. Press the first purple key on the Leftpurple-key (Below the Down Arrow)
  2. Find “Test” in the Menu options
  3. Select Test
  4. Select Handshake
  5. The Terminal should display an “Approved” Message on the screen.
  6. Press the Cancel button back to the main payments screen

Congrats! You are ready to accept payments!

Please call Paystone Support for any assistance at 1-888-900-9192