How to transfer a gift card balance to a new card

If a customer loses a gift card, you can transfer its balance to a new card through the Transfer tab.

  1. In the BackOffice, go to the Cards menu and select Search. See how to search for a gift card for step-by-step instructions
  2. Once you’ve found the card, double-click on the row to view the card’s details
  3. Confirm the card you wish to transfer by clicking the Validate Source Card button
  4. Under Target, enter the card number for the new card to which the old balance will be transferred 
  5. Click Validate Target Card. The lost card will be deactivated in the process.