By adjusting a gift card balance, you can add or remove money from a gift card.
- In the BackOffice go to the Transactions menu, Adjustments, and select Add.
- Type in the card number. The system will display the balance and account type of the card
- Through the Action option, you can increase or decrease the card balance
- Select the merchant to which the adjustment will apply
- Enter the invoice number or another tracking number and the adjustment amount
- Select an adjustment reason code