How to adjust the balance on a gift card

By adjusting a gift card balance, you can add or remove money from a gift card.

  1. In the BackOffice go to the Transactions menu, Adjustments, and select Add
  2. Type in the card number. The system will display the balance and account type of the card
  3. Through the Action option, you can increase or decrease the card balance
  4. Select the merchant to which the adjustment will apply
  5. Enter the invoice number or another tracking number and the adjustment amount
  6. Select an adjustment reason code